Individual Entrepreneur Andrey Igorevich Tsarev (Tax ID 504419883549, Primary State Registration Number 324508100586606), hereinafter referred to as the "Company," offers services for renting virtual and/or dedicated servers, as well as related services to any legal or natural person, hereinafter referred to as the "Client," under the terms of this public offer (the "Offer").
The Client's payment for the Company's services is considered unconditional acceptance of the terms of this Offer. In accordance with Article 438 of the Civil Code of the Russian Federation, acceptance is recognized as actions for payment of services. The fact of payment is confirmed by the crediting of funds to the Company's bank account or its authorized payment agent in the presence of documents allowing the identification of the payment.
Personal Account – a section on the Company's website at https://my.u1host.com/, intended for service management, communication with support, and other legally significant actions.
Reasoned Complaint – a written appeal from a third party and/or authorized body containing an indication of an alleged violation with identifying data (e.g., URL, IP address, date and time of the event, log, description of the violation) and allowing the Company to verify the claims.
Service Notifications – messages necessary for the provision of services (e.g., notifications about payment, technical work, incidents, security).
Marketing Messages – advertising and/or informational mailings about the Company's products and services that are not related to Service Notifications.
1.1. Problems with host machines and network infrastructure under the Company's control are the Company's responsibility.
1.2. Problems with operating systems and software installed on the server by the Client are the Client's responsibility.
2.1. Services are provided on the basis of 100% prepayment. Activation or renewal of services is carried out within 3 (three) business days after receipt of payment.
2.2. Payment by individuals is made through non-cash electronic payment methods available in the Personal Account at https://my.u1host.com/.
2.3. Payment is made in rubles (RUB) based on tariffs published on the Company's official website at https://u1host.com/.
2.4. A fee from intermediaries and payment systems may be added to the payment amount. Such fees are not reimbursed by the Company (see clause 3.2).
2.5. In the absence of payment for the next billing period, the Company has the right to suspend the provision of services (see clauses 7.1 and 7.2).
2.6. After the suspension of service provision, data on the server is stored for 3 (three) calendar days – both for tariffs paid for a month or more, and for daily tariffs. After the specified period, all Client data related to the service may be irretrievably deleted (see clause 4.10).
2.7. Upon receipt of full payment after the suspension of service provision, access is restored within 24 (twenty-four) hours.
2.8. When connecting the "Autopayment" option, the Client consents to the debiting of funds from the linked payment method in the amount necessary for the activation or renewal of services, taking into account the balance of funds on the balance in the Personal Account. The Client has the right to disable "Autopayment" at any time in the Personal Account.
3.1. Refund of funds is allowed exclusively in the case of documented service inoperability due to the Company's fault and for actually unused days of service provision.
3.2. Refund is made within 14 (fourteen) business days to the same payment instrument from which the payment was made, unless otherwise provided by law. Fees from intermediaries and payment systems are non-refundable (see clause 2.4).
3.3. To receive a refund, the Client sends a request with the subject "Refund" through the support system in the Personal Account (https://my.u1host.com/). The Company has the right to request additional information and supporting documents.
3.4. The Company has the right to refuse a refund if the Client violates this Offer (see clauses 4.6, 4.7, 4.8, section 6, subclause 7.1.9 of clause 7.1).
3.5. If the Company has incurred losses due to the Client's fault (including server/network disconnections, IP addresses falling into blacklists), the amount of such losses is withheld from the funds subject to refund.
3.6. Refund may be declined upon establishment of fraud or other violations of the terms of service provision.
3.7. In case of a dispute regarding the geolocation of IP addresses for the purpose of evaluating the Client's application, the Company is guided by data from publicly available address space registries (including the RIPE NCC database). The decision on refund is made based on such data.
4.1. The Client is provided with access to the server, unless otherwise specified. The Client is responsible for all actions performed using their credentials.
4.2. The Client has the right to install and use software on the server provided it is legal, has the necessary rights, and respects the rights of third parties.
4.3. The Client is obliged to ensure that the posted materials and software used comply with the requirements of the legislation of the Russian Federation and this Offer (see section 6).
4.4. The Client has the right to use the services for any purposes that do not contradict the legislation of the Russian Federation and this Offer.
4.5. All questions regarding the operability of services are sent through the ticket system in the Personal Account (https://my.u1host.com/).
4.6. Procedure for Responding to Reasoned Complaints.
4.6.1. Upon receipt of a Reasoned Complaint to the Company, the Company notifies the Client through a ticket in the Personal Account indicating the grounds and the minimum necessary action.
4.6.2. The Client is obliged within 24 (twenty-four) hours from the moment of notification to take sufficient measures to resolve the issue – remove the disputed content, cease the relevant activity, or provide reasoned explanations and evidence of the elimination of violations. The response is provided through the Personal Account.
4.6.3. In case of receipt within one calendar month of two or more Reasoned Complaints regarding the actions and/or content of the Client or a repeated complaint on the same grounds after notification under subclause 4.6.1, in the absence of sufficient measures to resolve within the period specified in subclause 4.6.2, the Company has the right, guided by clauses 7.1 and 7.2, to terminate the provision of service early and block access to the account and/or server without refund (see clauses 3.4 and 3.5).
4.6.4. In the presence of a threat to the stability of the Company's infrastructure, threat to the security of third parties, or in execution of the requirements of the law, the Company has the right to immediately suspend the service until verification and/or elimination of violations (see clause 7.1).
4.7. The Company has the right to suspend or block the service without additional notification in case of the Client's failure to take measures on a Reasoned Complaint, if this is necessary to prevent damage or violation of the rights of third parties (see clause 7.1).
4.8. The Company is not obliged to provide deadlines for eliminating the causes of complaints beyond those established in subclause 4.6.2. The provision of additional deadlines remains at the Company's discretion.
4.9. The Client is obliged to independently ensure the confidentiality and security of their credentials. The risk of actions of third parties due to the compromise of credentials is borne by the Client.
4.10. The Company has the right not to provide a copy of data from the Client's stopped server in case of blocking due to a complaint. In other cases, the provision of data is carried out at the Company's discretion, taking into account the storage periods specified in clause 2.6.
4.11. The Company has the right to suspend or terminate access to the account upon discovery of additional accounts of the Client created using matching personal data, IP addresses, devices, payment details, or other identifiers indicating a connection between accounts. The decision may be reconsidered upon the Client's presentation of convincing evidence of the absence of violations (see also clause 7.1).
5.1. Services are provided "as is." The Company has the right to review the rules for the provision of services, including tariffs and characteristics, by publishing them on the website https://u1host.com/. New rules come into force from the moment of publication, unless otherwise specified.
5.2. The Company maintains the proper condition of host machines and eliminates malfunctions within a reasonable time.
5.3. The Company does not guarantee 100% availability of the network and host machines (see section 9 on compensation).
5.4. Planned technical work, updates, and similar activities are usually carried out from 04:00 to 10:00 Moscow time. This interval does not apply to unscheduled work and force majeure.
5.5. The Company is not responsible for the inability to access services due to the fault of third parties.
5.6. The Company has the right to suspend the operation of the Client's services and servers for scheduled maintenance, when repelling network attacks, and also in the event of force majeure circumstances (see clauses 7.1.6 and 13.3).
5.7. Technical support is provided at the Client's request through the Personal Account (https://my.u1host.com/) within the limits and on the conditions published on the Company's website.
5.8. The Company is not responsible for the operation of third-party software on servers, including software purchased from the Company.
6.1. Posting pornographic materials and links to them is prohibited.
6.2. Posting information and software that contradicts and/or is prohibited by the legislation of the Russian Federation is prohibited, including, but not limited to, violation of copyright and related rights, legislation on personal data, information and information protection.
6.3. The following are prohibited from being posted, used, distributed, or provided to third parties:
6.3.1. malicious software and/or means for creating, managing, or participating in botnets;
6.3.2. software for mining cryptocurrencies without the prior written consent of the Company; consent may be revoked by the Company in case of a threat to the stability of the infrastructure;
6.3.3. phishing tools, identity spoofing, collection of authentication data, traffic interception, as well as other software intended for unauthorized access to information or resources;
6.3.4. programs and scripts for conducting, organizing, amplifying, or coordinating denial-of-service attacks (DDoS/DoS), as well as participation in such attacks;
6.3.5. brute force utilities, exploits, keyloggers, backdoors, and other tools intended for hacking, privilege escalation, or bypassing protection means;
6.3.6. programs for "grabbing" and parsing in violation of the terms of the relevant sites/services, robots.txt restrictions, contracts, and/or legislation;
6.3.7. network scanners, proxy checkers, relay nodes, as well as services that can serve as auxiliary means for illegal actions on the Internet;
6.3.8. services and/or infrastructure for mass mailings, if such mailings are not authorized by the Company and/or recipients (see subclause 7.1.2 of clause 7.1).
6.4. Mass mailings are prohibited, except in cases expressly agreed with the Company in writing and carried out in compliance with legislative requirements.
6.5. On virtual servers, a network speed limit of up to 500 Mbps may be applied. In order to ensure stable operation, a fair use policy is applied. The Company has the right, after reaching the traffic volume set for the respective tariff, to reduce the speed until the end of the billing period to 10 Mbps or 100 Mbps.
6.6. Violation of this section may result in immediate suspension of services or blocking with subsequent termination (see clause 7.1) without refund (see clause 3.4).
7.1. The Company has the right to terminate the provision of services immediately and without prior notification under the following circumstances:
7.1.1. unauthorized distribution or copying of software, other violations of the law;
7.1.2. mass mailings without explicit consent of recipients;
7.1.3. violation of copyright and related rights, rights to the results of intellectual activity, distribution of slander, illegal distribution of personal information;
7.1.4. posting pornographic content, including links to sites containing it;
7.1.5. violation of privacy and property rights, incitement to hatred, calls for violence, and other illegal actions;
7.1.6. obstruction of the normal operation of servers, network resources, and the Company's infrastructure, including participation in network attacks;
7.1.7. providing knowingly false information or refusing to confirm it in the presence of a lawful requirement;
7.1.8. incorrect communication with the Company's employees, including the use of profanity and dissemination of false information about the Company;
7.1.9. violation of the requirements of section 6 of this Offer.
7.2. The Company has the right to transfer information about the Client upon an official request from authorized state bodies in the manner established by the legislation of the Russian Federation.
8.1. The Company is not responsible for the Client's choice of operating system, software, and the consequences of such choice.
8.2. The Company is not responsible for any direct or indirect damage, lost profits, loss of data or business reputation arising from the use or inability to use the services, except in cases expressly provided for by the legislation of the Russian Federation.
8.3. The Company does not carry out preliminary verification of the Client's content. Exception – cases provided for by law, Reasoned Complaints, and/or requirements of authorized bodies (see clauses 4.6–4.7 and 7.2).
9.1. The Company strives to ensure service availability at a level of no less than 99% per month.
9.2. When availability falls below the specified level, each full 24-hour period of downtime is compensated to the Client in double the amount in the form of additional days of service.
9.3. Compensation is provided exclusively in the form of service credits (additional days) and is not paid in monetary form, unless otherwise provided by mandatory provisions of the law.
9.4. Compensation is credited upon the Client's application through the support system in the Personal Account (https://my.u1host.com/) and does not release the Client from the obligation to pay.
10.1. Service Notifications are sent by the Company regardless of consent to marketing messages – for the purpose of providing services and fulfilling the agreement. Refusal from Service Notifications is possible only by ceasing to use services and closing the account.
10.2. Marketing Messages are sent only with the prior consent of the Client to receive them. The Client has the right to withdraw consent at any time – through the unsubscribe functionality in the Personal Account (https://my.u1host.com/) and/or via the "Unsubscribe" link in each message. Withdrawal of consent does not affect the legality of previously carried out mailings.
10.3. The Company is not responsible for the Client's failure to receive messages for reasons beyond the Company's control.
11.1. The processing of personal data is carried out by the Company in accordance with the legislation of the Russian Federation, the Privacy Policy, and the Cookie Usage Rules posted on the website https://u1host.com/. Consent to the processing of personal data may be executed upon registration in the Personal Account and/or when performing certain actions.
11.2. The Client's payment data is processed by an authorized payment agent/electronic payment system operator based on its rules and privacy policy. The Company does not store the Client's bank card details.
11.3. The Company has the right to entrust the processing of personal data to other persons, provided that the requirements of legislation and confidentiality are met.
12.1. Backup services are not provided by default. The Client independently ensures the creation and storage of backups. At the Client's request, the Company may provide backup services for an additional fee.
12.2. The Client has the right to change the server configuration within the available tariff plans. Changes take effect after agreement with the Company and may entail changes in the cost of services.
12.3. The Client does not have the right to transfer their rights and obligations under this Offer to third parties without the Company's written consent. The Company has the right to engage third parties to fulfill its obligations without the Client's consent.
13.1. The Company has the right to make changes to this Offer by placing a new version on the official website https://u1host.com/. Changes come into force from the moment of publication, unless otherwise specified. Continued use of services after the publication of changes means the Client's consent to the new version of the Offer.
13.2. All disputes and disagreements are subject to resolution through negotiations. If no agreement is reached, disputes are considered in court at the location of the Company in accordance with the legislation of the Russian Federation. In relations with consumers, the mandatory provisions of consumer protection legislation apply, including rules on jurisdiction.
13.3. The Parties are released from liability for non-fulfillment of obligations due to force majeure circumstances (force majeure), confirmed in the prescribed manner. The Party for which the impossibility of performance has arisen is obliged to notify the other Party within a reasonable time.
For legal matters, please contact:
E-mail: abuse@u1host.com
Phone: +7 (993) 907-99-35
15.1. By paying for the Company's services, the Client confirms that they are familiar with the terms of this Offer, accept them in full, and undertake to comply with them.
15.2. The current version of the Offer is always available on the Company's official website: https://u1host.com/.
Individual Entrepreneur Andrey Igorevich Tsarev
Tax ID (INN): 504419883549
Primary State Registration Number (OGRNIP): 324508100586606