Frequently Asked Questions
Do you offer discounts?
Yes, we offer the following discounts based on the payment period:
• 1 month – no discount
• 3 months – 5% discount
• 6 months – 10% discount
• 12 months – 15% discount
Do you provide a trial period?
Yes, we provide a free trial server for 24 hours with full root access. This allows you to test performance, check scripts, and evaluate the quality of our services before making a decision. To get a trial server, contact our support team. Learn more about the trial server in our
knowledge base.
What virtualization is used?
We use KVM (Kernel-based Virtual Machine) - one of the best virtualization technologies. KVM provides high performance, security, and flexibility. Unlike other popular technologies such as OpenVZ or Xen, KVM provides full isolation of virtual machines and the ability to use your own kernel, making it an ideal choice for most tasks.
How many servers can be created?
Unlimited. We recommend reviewing the detailed description of each plan or contacting our support team for consultation.
What operating systems are available?
Our servers offer a wide selection of operating systems, including both popular Linux distributions and Windows-based solutions. This allows you to choose the optimal environment for any task – from web hosting and development to specialized corporate services.
Supported Linux distributions include Ubuntu 20.04, 22.04, and 24.04, Debian 11 and 12, CentOS Stream 9, AlmaLinux 8 and 9, Oracle Linux 8 and 9, as well as Rocky Linux 8 and 9. FreeBSD deployment is available upon request.
For users who prefer Windows, Windows Server 2016, 2019, and 2022 are available, as well as Windows 10 RUS. Windows installation is possible on all plans, except PROMO, as well as 5950X-1 and 7950X-1 configurations. This is because the system itself uses one core for service processes, making Windows installation on single-core servers impractical.
If needed, you can upload your own ISO image up to 10 GB in size and install any specialized or individually configured operating system. This approach provides complete flexibility in choosing your environment and allows you to optimally adapt the server to specific tasks.
How is technical support provided?
Our support team is available 24/7. You can reach us through the ticket system in your account, by email, or via Telegram. We guarantee a prompt response to every inquiry. Our highly qualified specialists are ready to assist you with any issue – from server configuration to troubleshooting technical problems.
Do you provide protection against DDoS attacks?
Yes, when purchasing any server, you receive free Anti-DDoS protection. Our protection system is capable of withstanding most types of DDoS attacks, ensuring stable operation of your server. We constantly improve our protection methods to guarantee the security of your projects in the face of constantly changing threats.
How long does it take to create a server?
Server deployment takes up to 60 seconds – you'll be able to start working almost instantly. If additional software was selected during ordering, installation may take slightly longer, but even in this case, your server will be ready very quickly.
Can I upgrade server resources or change plans later?
Yes, you can upgrade your server resources at any time through your account. Upgrading to a higher plan within the same lineup or switching to a completely different configuration is easy and done without data loss.
Are there any traffic restrictions?
We offer unlimited traffic for all plans with a fair use policy designed to ensure stable network operation and prevent excessive resource consumption. You can learn more about this in our
Acceptable Use Policy.
This policy is not strict: with normal usage, you won't encounter any limitations. However, in case of excessive network traffic consumption (incoming or outgoing), your server speed may be temporarily reduced to ensure stable operation of the entire network.
The fair use policy helps balance available resources for all users, allowing you to enjoy the full benefits of our services.
What payment methods are available?
We accept payments via Russian bank cards and the Fast Payment System (FPS) through YooKassa and TBank payment systems. We also support payment with most popular cryptocurrencies through the Heleket service – convenient for those who prefer decentralized payments.
Is it possible to get a refund?
Yes, within 14 days of payment, you can request a full refund if the services don't meet your expectations. Refunds are processed in accordance with the terms specified in the
service agreement. Your satisfaction is our priority.