Terms of Use

The company U1HOST, hereinafter referred to as the "Company," offers services for the rental of virtual and dedicated servers, as well as related services, to any legal or physical persons, hereinafter referred to as the "Client," under the terms of this Offer.

According to Article 438 of the Civil Code of the Russian Federation (CC RF), payment for the Company’s services by the Client is considered acceptance of the terms of this Offer. The Client's payment is deemed accepted once the funds are credited to the Company’s account and confirmed by the servicing bank.

1. Company Liability

1. The Company is responsible for issues with equipment and communication channels.
2. Issues related to the operating system and software installed by the Client are the Client’s responsibility.

2. Payment Terms

1. Services are provided after 100% prepayment within 2 business days.
2. Payments by individuals are made exclusively through electronic payments.
3. Payments are made in rubles according to the rates published on the Company’s official website: https://u1host.com/.
4. Additional fees from payment systems and intermediaries may apply.
5. If payment for service extension is not made, the Company will suspend the services.
6. Data is retained for 8 hours after service suspension, after which it may be deleted without the possibility of recovery.
7. Service restoration after full payment is made within 24 hours.
8. Activating the "Autopayment" option allows automatic charges to be made from a bank card for service activation.
9. Autopayments can be disabled in the personal account at: https://my.u1host.com/.

3. Refunds

1. Refunds are only possible for server downtime caused by the Company and for unused days.
2. Refunds are made within 24 hours to the account from which the payment was made.
3. A refund request can be submitted in the personal account at: https://my.u1host.com/ with the subject "Refund Request."
4. The Company may deny a refund if service terms are violated.
5. If losses are caused by the Client, the refund amount may be reduced.
6. The Company has the right to refuse a refund if fraud or other violations of the Offer terms are detected.

4. Client Rights and Responsibilities

1. The Client is granted access to the server, for which they bear full responsibility.
2. The Client may install legal software that does not violate copyright or the laws of the Russian Federation.
3. The Client is responsible for ensuring that all posted materials and software comply with Russian law.
4. The Client may use hosting services for any purposes that do not conflict with Russian law.
5. Service issues are addressed only through support requests at: https://my.u1host.com/.
6. In case of repeated blocks due to complaints (network scanning, DDoS attacks, etc.), the Company may terminate services early without refund.

5. Company Rights and Responsibilities

1. The Company provides services "as is" and reserves the right to change service terms and rates with prior notice.
2. The Company commits to maintaining equipment in working condition and fixing issues as soon as possible.
3. The Company does not guarantee 100% availability of servers and networks.
4. Scheduled maintenance is carried out from 4:00 to 10:00 Moscow time.
5. The Company is not liable for disruptions caused by third parties.
6. The Company reserves the right to suspend server operations for maintenance or in case of attacks.
7. Technical support is provided through the personal account based on rates published on the website: https://u1host.com/.

6. Prohibited Content and Software

1. Posting pornographic material or links to it is prohibited.
2. Posting software and content that violates Russian law is prohibited.
3. Using software for botnets, mining, phishing, and other illegal activities is prohibited.
4. Mass mailing is prohibited unless authorized by the Company.
5. Posting services that facilitate illegal activities is prohibited.
6. Posting network scanners and proxy checkers is prohibited.

7. Termination of Services

1. The Company reserves the right to immediately terminate services in case of:
   1. Distribution of illegal software or violation of Russian laws.
   2. Unauthorized mass mailings.
   3. Violation of copyright, distribution of defamatory or pornographic materials.
   4. Interference with the normal operation of servers.
   5. Inappropriate communication with Company staff.
2. The Company reserves the right to pass Client information to law enforcement authorities upon official request.

8. Company Is Not Liable

1. For the Client's choice of operating system and software.
2. For any direct or indirect losses and data loss.
3. The Company does not review content unless a justified complaint is received.

9. Service Level Guarantee

1. The Company guarantees server availability at 99% per month.
2. In case of violation of this clause, the Client is entitled to compensation days for each day of downtime.
3. Compensation is provided in the form of additional service days and is not paid in cash.
4. Compensation is requested through the personal account: https://my.u1host.com/.

10. E-mail Notifications

1. Registering in the personal account implies consent to receive email notifications.
2. Unsubscribing from notifications is only possible by closing the account.
3. The Company is not responsible if the Client does not receive important notifications.