Terms of Use

Individual Entrepreneur Andrey Igorevich Tsarev, hereinafter referred to as the "Company," offers services for renting virtual and dedicated servers (hereinafter referred to as "Servers"), as well as related services to any legal or natural person, hereinafter referred to as the "Client," under the terms of this public offer (hereinafter referred to as the "Offer").

Payment for the Company's services is considered acceptance of the terms of this Offer in accordance with Article 438 of the Civil Code of the Russian Federation. The agreement is considered concluded from the moment funds are credited to the Company's bank account.

1. Company's Responsibility

1.1. Limitation of Liability

The Company is responsible only for direct losses caused by malfunctions of equipment or networks under its control. The maximum amount of liability is limited to the cost of services paid for the current billing period (day, month, or year, depending on the chosen tariff).

1.2. Availability Guarantee (SLA)

The Company provides a basic level of service in an experimental mode. A full SLA is available upon separate request through the personal account and is provided at an additional cost.

2. Payment Procedure

2.1. Prepayment of Services

Services are provided based on 100% prepayment. The Client can choose a payment term from one day to one year.

2.2. Refunds

Refunds are possible only for unused resources in case of inability to provide services due to the Company's fault (e.g., technical problems with equipment or networks). Refunds are also possible if services have not yet been activated.

2.3. Data Storage in Case of Payment Delay

In the absence of payment for service extension, the Company retains data on the Server for 3 calendar days. After this period, the data may be irretrievably deleted.

2.4. Payment System Fees

Fees of payment systems and intermediaries are not reimbursed by the Company.

3. Refund Policy

3.1. Refund Conditions

Refunds are made only in case of inability to provide services due to the Company's fault.

3.2. Refund Request Procedure

A refund request must be submitted through the personal account in the "Support" section with the subject "Refund Request" within 14 calendar days from the date the grounds for the refund arose.

3.3. Requirements for the Application

The application must contain:

3.4. Request Review

The Company will review the request within 3 working days from the date of its receipt. In case of refusal to refund, the Company will provide a written justification for the reasons for the refusal.

4. Client's Rights and Obligations

4.1. Client's Rights

4.2. Client's Obligations

5. Company's Rights and Obligations

5.1. Company's Obligations

5.2. Company's Rights

6. Prohibited Content and Software

6.1. Prohibited Actions

The Client is prohibited from placing on the Server:

6.2. Consequences of Violation

Violation of this clause may lead to immediate disconnection of services after prior notification through the ticket system.

7. Termination of Services

7.1. Notification of Service Termination

Before terminating the provision of services, the Company undertakes to notify the Client through the ticket system in the personal account, indicating the reasons.

7.2. Justification of Actions

At the Client's request, the Company will provide a written justification of its actions.

8. Limitation of Company's Liability

8.1. Choice of Software

The Company is not responsible for the choice of operating system and software by the Client.

8.2. Limitation of Compensation

The Company does not compensate losses exceeding the cost of services paid for the current billing period.

8.3. SLA Conditions

A full SLA is provided at an additional cost upon request. Within the framework of basic services, for each day of Server downtime, the Client is provided with 1 additional day of service.

9. Service Level Agreement (SLA)

9.1. Compensation for Downtime

Compensation for Server downtime is provided in the form of additional service days.

9.2. Monetary Compensation

Monetary compensation for SLA violations is possible only upon a separate request and in the presence of an individual agreement with the Client.

10. Email Notifications

10.1. Opting Out of Notifications

The Client can opt out of receiving email notifications by submitting a corresponding request through the ticket system in the personal account. Notifications will be disabled within 3 working days.

10.2. Responsibility for Information

The Company is not responsible for the Client not receiving important information if they have opted out of email notifications.

11. Use of Google reCAPTCHA

11.1. Protection of Website Forms

To protect website forms from automated access, the Company uses the Google reCAPTCHA service. The use of this service is governed by Google's Privacy Policy and Terms of Use.

12. Terms of Server Use

12.1. Subject of the Agreement

The Client rents a virtual or dedicated Server for data and application hosting, as well as for conducting lawful activities in accordance with this Offer and the legislation of the Russian Federation.

12.2. Use of Server Resources

The Client undertakes to use the Server's resources within the provided capacities and not to create excessive load on the Company's equipment.

It is prohibited to use the Server for actions that may disrupt the stability of the Company's infrastructure or cause harm to third parties.

12.3. Security and Confidentiality

The Client is responsible for the security of their data and applications on the Server.

The Client undertakes to independently protect their account credentials and confidential information.

12.4. Backup

The Company does not provide backup services by default. The Client is responsible for the safety of their data.

At the Client's request, the Company can provide backup services at an additional cost.

12.5. Monitoring and Management

The Company has the right to monitor the use of the Server to ensure compliance with the terms of the Offer and the legislation of the Russian Federation.

If violations are detected, the Company notifies the Client and may temporarily restrict access to the Server until the violations are remedied.

12.6. Updates and Technical Maintenance

The Client is solely responsible for updating the operating system and software on the Server.

The Company is not responsible for vulnerabilities arising from the use of outdated or illegal software.

12.7. Personal Data

The Client undertakes to comply with the requirements of the legislation of the Russian Federation on personal data protection when processing and storing them on the Server.

The Company is not responsible for the Client's actions regarding the processing of personal data.

12.8. Limitation of Liability

The Company is not responsible for direct or indirect losses resulting from the use or inability to use the Server.

The maximum liability of the Company is limited to the cost of services paid for the current billing period.

12.9. Changing Server Configuration

The Client has the right to change the Server configuration within the available tariff plans.

Changes take effect after agreement with the Company and may entail changes in the cost of services.

12.10. Transfer of Rights and Obligations

The Client has no right to transfer their rights and obligations under the Offer to third parties without the Company's written consent.

The Company has the right to engage third parties to fulfill its obligations without the Client's consent.

13. Final Provisions

13.1. Changes to the Offer

The Company reserves the right to make changes to the terms of the Offer. Notification is carried out by posting a new version on the Company's official website.

Changes take effect from the moment of publication unless otherwise specified additionally.

13.2. Dispute Resolution

All disputes and disagreements are resolved through negotiations.

In case of failure to reach an agreement, disputes are subject to consideration in court at the Company's location in accordance with the legislation of the Russian Federation.

13.3. Force Majeure

The Parties are released from liability for non-fulfillment of obligations under the Offer due to force majeure circumstances.

14. Contact Information for Legal Issues

14.1. Legal Department

For legal matters, please contact:

Email: [email protected]
Phone: +7 (993) 907-99-35

15. Acceptance of Terms

15.1. Acceptance of the Offer

By paying for the Company's services, the Client confirms that they have read and agree to the terms of this Offer in full.

15.2. Current Version

The current version of the Offer is always available on the Company's official website: https://u1host.com/.

Company Details

Individual Entrepreneur Andrey Igorevich Tsarev
Tax ID (INN): 504419883549
Primary State Registration Number of Individual Entrepreneur (OGRNIP): 324508100586606

Contact Information

Email: [email protected]
Phone: +7 (993) 907-99-35
Official website: https://u1host.com/
Personal account: https://my.u1host.com/